Convergys Call Center Workers File Class Action
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Convergys Call Center Workers File Class Action

By Kimberly Mirando


Convergys(LEGAFI) -- A group of five call center workers have filed a class action lawsuit against Convergys Corp. and Convergys Customer Management Group, Inc. for failing to pay overtime to thousands of its telephone-dedicated customer service agents.


Plaintiffs Wendy Shofner, Sharon Cole, Linda Coppedge, Lisa Carniello and Christina Daily filed the overtime class action lawsuit on December 17, 2010 in the Eastern District of Texas, Marshall Division. The employees allege Convergys is violating the Fair Labor Standards Act by failing to pay overtime to thousands of call center employees who perform work off-the-clock for Convergys before and after their assigned work shifts.


According to the Convergys overtime class action lawsuit, the defendants’ policy is to pay its call center workers only for the time that they are logged into their phone systems and are available for answering calls. However, Convergys requires its call center employees to perform certain job duties before and after their paid shifts in order to prepare themselves to answer calls and to shut down their phone systems.


“The systematic failure to pay for unrecorded and routine work activities adds up to thousands of dollars per year in unpaid wages and overtime wages for each of these employees,” says the Convergys call center employee class action lawsuit.


The call center workers are claiming violations of the Fair Labor Standards Act. They are seeking a jury trial and are asking for unpaid back wages, liquidated damages, court costs, attorneys’ fees and interest. It’s estimated that the potential overtime class action lawsuit could cover thousands of telephone-dedicated service agents employed by Convergys in more than 60 customer call centers.



Updated January 4th, 2010

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#1 michael cates 2013-09-23 15:01
I need to know how I can participate in the Shofner vs Convergys case as i worked foe convergys prior to the lawsuit

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